VOLUNTEER – ENABLER – Wellingborough

ROLE TITLE                      VOLUNTEER – ENABLER

LOCATION                     Northamptonshire

SUPPORT                        Business and Marketing Manager

Working Arrangements:     

  • To attend designated area of volunteering as agreed with Business Manager in Volunteer agreement.
  • To be in sympathy with the ethos, vision & aims of eve
  • Arrive at area of volunteering 15 minutes before commencing responsibilities

Role Summary:

To work alongside employed Refuge staff to deliver agreed volunteering work including:


  • Chat to residents
  • Going out for coffee 
  • Practical help for those moving out of Refuge 
  • Attending appointments/activities in the community (e.g. mums and tots, group work, etc.) 
  • ESOL support 
  • Coffee and Chat session support
  • Volunteer support for Service User Forum 
  • If supporting in a group, liaise with the Facilitator about what support they would like you to provide in the session
  • Safeguarding – If a service user shares with you anything which may indicate a child or vulnerable adult will be hurt, or someone is taking part in any illegal activities, you cannot offer confidentiality for this, check what you have understood the situation correctly with the service user and let them know that you will need to share the information with staff.  Update staff at the earliest opportunity.
  • At the end of the session ensure everyone has signed out, complete feedback and leaves the premises

Personal Qualities:

  • Discretion and Integrity
  • Reliability and Punctuality
  • Compassion and empathy with the client’s situation
  • Ability to act with integrity and respect when working with all clients, agencies and individuals
  • Flexibility and initiative where possible
  • An enthusiastic and positive approach

Health & Safety

  • With the support of eve staff, to maintain health, safety and fire procedures in volunteering area.